Shift Supervisor

Shift Supervisor – Hospitality – Gibraltar 

As a Shift Supervisor, you will oversee store operations during assigned shifts, ensuring smooth execution of daily tasks and consistently high service standards. The role of Shift Supervisor blends hands-on operational leadership with team coaching and is key to delivering an excellent customer experience and maintaining high store performance. Upon successful selection a 3 months’ training program will be provided at the Seville HQ, all expenses paid. 

What’s on Offer to You? 

• A dynamic, customer-focused work environment with a strong, supportive team culture 

• Opportunities for growth, leadership training, and internal development 

• Flexible scheduling and shift patterns to suit different lifestyles 

• A chance to advance your career in a respected, community-focused setting 

What You Will Be Doing 

• Lead store operations during shifts, ensuring high standards of service, cleanliness, and team performance 

• Take charge as the shift leader, managing team deployment and prioritising operational responsibilities 

• Maintain confident, calm leadership during peak times and unexpected challenges 

• Engage with customers to ensure every guest receives a warm, welcoming experience 

• Oversee all operational procedures, including cash handling, health and safety, hygiene, and product quality 

• Organise and manage opening and closing tasks effectively and efficiently 

• Monitor stock levels and ensure proper preparation and presentation of food and beverages 

• Provide real-time coaching, feedback, and recognition to motivate and guide the team 

• Collaborate with the Café Manager on scheduling, team morale, and performance feedback 

• Promote a culture of respect, inclusivity, and continuous learning 

What You Will Need to Succeed in This Role 

• Prior experience in a supervisory or team leader role in retail, food service, or hospitality 

• Strong ability to lead, delegate, and coordinate team members during shifts 

• Excellent communication and interpersonal skills 

• Ability to stay focused and uphold standards under pressure 

• High levels of integrity, initiative, and attention to detail 

• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays 

Shift Supervisor | Hospitality | Gibraltar | Customer Service | Coffee Culture | Retail Operations | Team Leadership | Food & Beverage | Shift Management | Staff Supervision