Associate Director

Associate Director – Client Services required in the fiduciary sector to oversee the administration, governance, and operational management of corporate and trust structures. The Associate Director – Client Services will lead teams, ensure regulatory compliance, manage client relationships, and drive strategic and operational excellence across the fiduciary services divison.

What’s on offer to you?

• Annual leave – 28 days plus Gibraltar Bank Holidays
• 35 hours per week. Flexible start and finishing times
• Private Health Cover
• Pension scheme
• Flexible working policy allowing up to 2 days working from home per week
• Life insurance cover (4 times salary)
• Income protection cover (up to 75% of annual salary)
• Access to the company Employee Support Programme.

What You Will Be Doing

• Oversee fiduciary operations, including trust and company administration, ensuring accuracy, compliance, and efficiency.
• Act as the senior relationship manager for clients, providing expert guidance on fiduciary matters.
• Engage in client meetings, presentations, and business development activities.
• Lead the technical review of complex fiduciary, trust, and estate accounts.
• Manage the administration of trust and agency accounts for high‑net‑worth clients.
• Manage, train, supervise, and mentor fiduciary professionals across teams.
• Set strategic direction for fiduciary operations and drive operational excellence.
• Ensure compliance with legal, regulatory, and internal governance requirements across all fiduciary activities.
• Maintain strong control frameworks, ensuring alignment with risk, internal audit, and compliance expectations.
• Develop and implement operational strategies to improve fiduciary processes and enhance efficiency.
• Lead or support automation, process optimization, and change‑management initiatives.
• Contribute to growth initiatives by identifying new opportunities and supporting marketing and sales efforts.
• Drive expansion of fiduciary service offerings and maintain profitability.

What You Will Need to Succeed in This Role

• Qualified STEP practitioner or similar credentials.
• Extensive fiduciary, trust, or corporate administration experience in a regulated environment.
• Regulated Individual status is in place with the Gibraltar Financial Services Commission.
• Strong knowledge of fiduciary law, trust structures, governance, and compliance frameworks.
• Proven leadership and team‑management skills.
• High‑level analytical and technical review capabilities.
• Excellent communication and client‑relationship skills.
• Experience in financial services, trust services, wealth management, or insurance.
• Proficiency in fiduciary accounting or complex trust/estate reviews.

Associate Director – Client Services | Gibraltar |STEP Qualification |GFSC approved | Fiduciary |Corporate Administration| Team Management