Business Systems Manager

Business Systems Manager to join a leading issuing bank, who has been transforming the future of cross border payments to serve our clients over the past 18 years. The Bank has recently embarked on a journey to expand its banking product range and now offers digital corporate banking services locally. The Bank has offices in London, Malta and Gibraltar, currently serving innovative clients through a portfolio of e-money products and payment services as well as deposit accounts for its Corporate Clients. As the Business Systems Manager you will have financial services experience in a licensed entity.  

What’s on offer to you? 

• Competitive salary and comprehensive benefits, including private health insurance 

• Exciting opportunity in the fast-growing finance sector in Gibraltar 

• The opportunity to work in a vibrant, collaborative, and forward-thinking Fintech company 

What You Will Be Doing 

• Manages development, maintenance and improvements to the Bank’s core banking platform and other line of business systems, ensuring they meet internal and external stakeholder needs. 

• Manage day to day relationships with system vendors, acting as the primary liaison for issue resolution, maintenance, and change requests. 

• Ensure system stability and adherence to SLAs, serving as front-line support for system issues, analysis, and troubleshooting. 

• Advise executive teams and Committees on business system matters, including presenting business cases and impact assessments for system upgrades. 

• Maintain understanding of system data models to support regulatory and operational data reporting requirements. 

• Stay informed on banking technologies and market trends to support decision-making. 

• Develop and maintain process maps for all business systems including the core banking system and identify operational efficiency. 

• Lead business analysis efforts to gather requirements, document changes, and engage with vendors for effective implementation. 

• Track vendor deliverables, ensuring timely execution and compliance with agreed service levels. 

• Manage new system implementation projects, including planning, testing, and stakeholder engagement. 

• Design and execute testing plans for new system deliveries, tracking results and ensuring successful deployment. 

• Oversee and implement configuration changes, ensuring risk assessment and proper documentation. 

• Maintain organized system environments, configuration documentation, and deployment logs. 

• Provide 1st and 2nd level support for business systems, collaborating with the IT Manager on access control, user support, and changes. 

• Support business teams in developing and maintaining operational procedures related to business systems. 

What You Will Need to Succeed in This Role 

• Understanding of Banking and Financial services and associated software and ancillary technology. 

• Experience leading design and implementation of critical core financial services related platforms and systems. 

• Exposure to Digital and Cloud technologies. 

• Technically competent in software development lifecycle and Project Management and Change Control. 

• A thorough understanding of the regulatory environment in financial services. 

• Strong organisational skills, ability to meet tight deadlines and work effectively under pressure. 

• Focused individual that is personable with excellent attention to detail. 

• Able to express complex issues to diverse and sometimes non-technical audiences at all levels of an organisation. 

Business Systems Manager | Gibraltar | Banking | excellent salary