Claims Handler

Claims Handler sought to join an insurance company based in Gibraltar working alongside the company’s Claims department based in Malta. This role offers a competitive salary. As the Claims Handler, your role will be to manage effectively a caseload of claims ensuring that our clients company policy, procedures and regulatory requirements are always adhered to. Applicants must have the highest levels of customer service focus and a strong attention to detail. 

What’s on offer to you? 

• Performance Bonus 

• Life Insurance 

• Travel Insurance 

• Pension Scheme (Eligible after probation) 

• Summer Hours 

• Payment of membership fees for professional institutes (CII) 

• Generous awards for continuous professional and personal growth in the role 

• Hybrid working post probation 

What You Will Be Doing 

• Effectively handle all claims which are part of the job holder’s file allocation in accordance 
  with group SLAs. 

• Gather and process information, as directed, to support the effective assessment of more 
  complex cases. 

• Handle a portfolio of recovery files. 

• Adhere to the company’s Complaint Management process. 

• Perform any other duties assigned by Senior Management or the Core team. 

• Deliver a customer centric claims proposition that will enhance the company’s 
  brand/reputation. 

• Refer claims, which fall outside of personal authority levels to appropriate referral point. 

• Maintain and develop personal knowledge and skills through continued professional 
  development as well as ongoing at desk training, ensuring that this is recorded in line with Training and Competency requirements. 

• Provide excellent customer service. 

What You Will Need to Succeed in This Role 

• Relevant experience (1 – 2yrs) in general insurance Motor operations preferred but other insurance sectors will be considered. 

• Proficiency in MS Office systems required. 

• Excellent verbal and written communication skills essential. 

• Ability to interact effectively with team members and clients. 

• Professional insurance training and/or relevant degree study considered advantageous. 

Claims Handler | Insurance | Gibraltar | Customer Service | Complaint management | Motor Insurance