Claims Processing Support Assistant

Claims Processing Support Assistant to join an insurance company based in Gibraltar. The Claims Processing Support Assistant will be responsible for handling claims related to general insurance policies, from the initial stage through to settlement and recoveries. This includes sharing updates with relevant stakeholders, ensuring the accurate processing of claims throughout their lifecycle, and offering the highest level of customer service delivery. 

What’s on offer to you? 

• Performance Bonus 

• Life Insurance 

• Travel Insurance 

• Pension Scheme (Eligible after probation) 

• Summer Hours 

• Payment of membership fees for professional institutes (CII) 

• Education incentives and awards for continuous professional and personal growth in the role 

• Hybrid working 

What You Will Be Doing 

• Review policy schedules, register claims, and escalate unusual cases to management. 

• Achieve assigned objectives and efficiently manage claims within allocated files, adhering to 
  SLAs. 

• Ensure claim entry accuracy and update reserves at each touchpoint. 

• Handle a portfolio of recovery files, including debtor and creditor statement reconciliations. 

• Process claims payments while maintaining accuracy in payment records. 

• Follow the company’s Complaint Management procedures diligently. 

• Identify potential recovery at the outset of claims and sending holding letters to identified 
  negligent parties. 

• Review of final claims submissions before recommendation for payment. 

• Participate in monthly claims reviewing process. 

• Support in the investigation of potential fraudulent claims. 

• Liaising with Brokers and TIIs on claim related matters. 

What You Will Need to Succeed in This Role 

• At least 1 year’s experience in either insurance, finance or general data entry administration. 

• Some exposure to a customer service focussed environment. 

• Strong attention to detail. 

• Excellent English level, both written and spoken. 

Claims Processing | Insurance | Gibraltar | Policy Schedules | SLAs | Fraud investigation