Customer Care Team Manager – Native French | Tech | Malta |
A Customer Care Team Manager for a fast-growing and innovative service provider, which has its headquarters in Cyprus and a representative office in Malta. Their objective is to offer tech-oriented and high-quality services that empower their clients’ growth and success. The team comprises professionals with expertise in IT, Marketing, eCommerce, and other industries, known for their exceptional skills. In light of their consistent growth, the service provider is actively searching for a Customer Care Team Manager to join their Customer Care Department.
What’s on offer to you?
- Breakfast items daily
- Food Allowance
- Group Medical Plan
- Annual Bonus based on Performance
- Personal Development allowance
- Referral Bonus Scheme
- Relocation allowance to Malta
- Quarterly Group events
- Friday Drinks
- Free Transportation
What You Will Be Doing
- Recruiting, mentoring & managing a team of Customer Care Team Leaders
- Improving the customer experience and apply best practices to areas of improvement
- Overseeing the development of customer care agents and nurture an environment where they can excel through encouragement and empowerment
- Creating effective customer service procedures, policies, and standards
- Coordinating special projects within the department
- Supervising day-to-day operations in the customer service department
- Ensuring the department provides consistently high-quality customer support to satisfy strict deadlines and KPI’s
- Enforcing company policies and procedures
- Identifying customer service trends and recommend improvements
- Improving customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results
- Conducting frequent one-to-one meetings with individual team members if/when required
- Being accountable for customer satisfaction (CSAT) score for all markets related to your team
- Maintaining high levels of product knowledge so that appropriate guidance is always provided
What You Will Need to Succeed In This Role
- Fluent in French & English
- Good communication skills
- Excellent knowledge of management methods and techniques
- Ability to think strategically and to lead
- Advanced troubleshooting and multi-tasking skills
- iGaming
Keywords: Customer Care Team Manager | Malta | French | Excellent salary | Team Management| iGaming
