IT 1st Line Support | IT/Telecoms | UK (Liverpool) onsite
IT 1st Line Support required for a company based in Liverpool. The primary objective of the IT 1st Line Support is to be involved in all aspects of the IT support role for all our in-house-teams. The ability to work within a team as well as using your own initiative is required.
What’s on offer to you?
33 days per annum, inclusive of bank holidays and company closures
Company Contribution Pension Scheme
Employee Assistance Programme
Cycle to Work Scheme
Medicash Healthcare Plan
Gym & Retail Discounts
2 Life Assurance.
What You Will Be Doing
To be a first point of coordination IT support requests by phone and ticket.
To be responsible for providing IT support and timely ticket closures.
Responsible for own SLA/KPIs
To provide 1st line support to end users for Microsoft Office Solutions.
To provide 1st line support to end users for hardware issues.
Build and deploy end users compute devices.
To support and collaborate with other team members in the delivery of IT support services.
To support escalation of incidents / problems to 2nd. / 3rd line support.
Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.
What You Will Need to Succeed In This Role
Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation)
Basic understanding of PC hardware set-up and configuration.
Strong knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).
Relevant 1st line / Helpdesk support experience.
G.C.S.E level B+ in Mathematics & English (or equivalent).
A legal right to work in the UK.
Transport will be highly beneficial
Keywords: IT 1st Line Support | Office 365 | Microsoft