IT 1^st Line Support | IT/Telecoms | UK (Liverpool) onsite

IT 1^st Line Support required for a company based in Liverpool. The primary objective of the IT 1^st Line Support is to be involved in all aspects of the IT support role for all our in-house-teams. The ability to work within a team as well as using your own initiative is required.

What’s on offer to you?

• 33 days per annum, inclusive of bank holidays and company closures

• Company Contribution Pension Scheme

• Employee Assistance Programme

• Cycle to Work Scheme

• Medicash Healthcare Plan

• Training Opportunities

• Gym & Retail Discounts

• 2 Life Assurance.

What You Will Be Doing

• To be a first point of coordination IT support requests by phone and ticket.

• To be responsible for providing IT support and timely ticket closures.

• Responsible for own SLA/KPIs

• To provide 1^st line support to end users for Microsoft Office Solutions.

• To provide 1^st line support to end users for hardware issues.

• Build and deploy end users compute devices.

• To support and collaborate with other team members in the delivery of IT support services.

• To support escalation of incidents / problems to 2^nd. / 3^rd line support.

• Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.

What You Will Need to Succeed In This Role

• Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation)

• Basic understanding of PC hardware set-up and configuration.

• Strong knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).

• Relevant 1^st line / Helpdesk support experience.

• G.C.S.E level B+ in Mathematics & English (or equivalent).

• A legal right to work in the UK.

• Transport will be highly beneficial

Keywords: IT 1^st Line Support | Office 365 | Microsoft