IT Support Consultant

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IT Support Specialist sought to join a growing commercial office based in Gibraltar. The IT Support Specialist will be responsible for offering support through various channels such as phone, email, and in-person and identifying and resolving hardware and software issues. It is ideal that you speak both Spanish and English, hold a valid driving licence and be flexible regarding working hours in case of emergencies.

What’s on offer to you?

Health cover pension and holiday benefits
It is a newly created role so the opportunity to make it your own
Discretionary annual bonus

What You Will Be Doing

Troubleshooting and Problem Resolution: Identify and resolve hardware and software issues. Provide timely solutions to ensure minimal disruption.
Technical Assistance: Offer support through various channels such as phone, email, and in-person. Assist users with software installations, configurations, and updates.
System Maintenance: Conduct regular maintenance on computer systems and networks. Monitor system performance and perform necessary updates.
User Training: Educate users on software applications and best practices. Deliver training sessions to enhance user proficiency and reduce recurring issues.
Documentation: Keep detailed records of support requests, resolutions, and system configurations. Maintain accurate documentation for future reference and problem-solving.
Network Management: Oversee network performance and troubleshoot connectivity issues. Ensure reliable network operations and address any network-related problems.
Security: Implement security protocols to protect data and systems. Respond to and manage security threats or breaches, ensuring data integrity and confidentiality.

What You Will Need to Succeed in This Role

Technical Skills: Expertise in operating systems (365, Net2, Suprema), hardware components, and software applications. Familiarity with networking and cybersecurity principles.
Problem-Solving Skills: Strong analytical abilities to diagnose and resolve technical issues efficiently. Capability to troubleshoot and provide effective solutions under pressure.
Communication Skills: Extremely confident, with the ability to convey technical information clearly to non-technical users.
Excellent verbal and written communication skills for effective support and documentation.
Organisational Skills: Efficiently manage multiple tasks and support requests. Maintain well-organized records and documentation to ensure smooth operations.
Education and experience: A Degree in Information Technology or a related field is often preferred.
Customer Service Skills: Provide high-quality customer service with problem solving approach with the ability to travel to meet the business needs.

Job Information

Job Reference:

Salary:

Salary From: £0

Salary To: £0

Job Industries: IT

Job Locations: Gibraltar

Job Types: Permanent

Apply for this Job

IT support Consultant sought to join a growing commercial office based in Gibraltar. IT support Consultant will be responsible for offering IT support 1^st – 3^rd line, through various channels such as phone, email, and in-person and identifying and resolving hardware and software issues.

It is ideal that you speak both Spanish and English. Must hold a valid driving licence and be flexible regarding working hours in case of emergencies.

Health cover pension and holiday benefits
It is a newly created role so the opportunity to make it your own
Discretionary annual bonus

Provide 1^st – 3^rd line support phone, email, and in-person channels. Assist users with software installations, configurations, and updates. Coordinate support efforts during system upgrades and deployments to ensure seamless transitions.
Identify and resolve hardware and software issues efficiently. Collaborate with teams to escalate or prioritize recurring problems as part of broader improvement initiatives. Ensure timely solutions to minimize business disruption.
Conduct regular maintenance on computer systems and networks. Monitor system performance, apply necessary updates, and support scheduled IT maintenance projects aligned with business objectives.
Educate users on software applications and IT best practices. Deliver training sessions and develop materials to improve user proficiency and reduce common support issues, especially during system rollouts or migrations.
Maintain clear and accurate records of support tickets, troubleshooting steps, and resolutions.
Document key system settings and configurations for reference. Contribute to knowledge base articles, user guides, and project/change documentation. Track IT assets, software licenses, and user access to support compliance and auditing processes.
Monitor network performance and resolve connectivity issues. Assist with network upgrades and configurations as part of structured IT projects, ensuring reliable and secure network operations.
Implement and maintain security protocols to safeguard systems and data. Respond to security incidents, support compliance with policies, and assist with security-related projects (e.g., MFA deployment, data loss prevention).
Support IT initiatives such as system upgrades, software rollouts, and hardware refreshes. Track assigned tasks, report on progress, and coordinate with stakeholders to help meet project milestones.
Assist in planning and communicating system changes to end users. Help gather feedback and monitor outcomes to ensure minimal disruption and successful adoption.

Location
Gibraltar

Contract type
Permanent

Consultant name
Robert Ally

Job reference
37690

Key requirements:

1^st – 3^rd line support expertise in operating systems such as Microsoft 365 along with strong knowledge of hardware components and software applications.
Familiarity with networking and cybersecurity principles, as well as experience supporting and implementing IT infrastructure and system upgrade projects.
Strong analytical abilities to diagnose, track, and resolve technical issues effectively, even under pressure. Contribute to root cause analysis and support continuous improvement by identifying trends that may inform future system or process enhancements.
Ability to manage and prioritize multiple support requests and project-related tasks simultaneously. Support project delivery by tracking issues, updating documentation, and coordinating timelines and deliverables with internal teams or vendors.
Deliver high-quality customer service with a proactive, solution-oriented approach. Capable of adapting support strategies to meet user needs during rollouts or system changes.
Willingness and ability to travel to provide on-site support or participate in project implementation across locations.

Contact recruiter:

Robert Ally

robert.ally@srgnetwork.com