Receptionist

Receptionist sought by a long-established company in Gibraltar, to contribute to the running and maintenance of a first-class professional reception service and Front of House area. You will also be undertaking switchboard duties and managing the meeting room reservations for all departments. The focus of the Receptionist is the provision of exceptional client care demonstrating professionalism and attention to detail at all times.

What’s on offer to you?

• Competitive salary and comprehensive benefits
• Opportunities to grow a career in administration
• The opportunity to work in a vibrant, collaborative, and forward-thinking commercial company

What You Will Be Doing

• Meet and greet all internal and external clients in reception and client meeting rooms informing appropriate staff of their arrival.
• Keep the client reception area immaculately presented. 
• Ensure meeting rooms are prepared, vacated on time and maintained. This includes stationery and equipment preparation. 
• Develop close working relations with the kitchen, facilities, building security, cleaning, maintenance, IT and other areas of the firm to provide a smooth-running service for internal and external clients.
• Operate the switchboard to professionally receive, screen and direct calls to appropriate person/department, divert calls to voicemail when no-one is available, and take concise messages when appropriate. 
• Receive, process and manage meeting room reservations accurately and efficiently on the computerised meeting room booking system.
• Complete all reception related documentation in an efficient and timely manner. 
• Provide prompt and efficient administrative support to clients as requested.
• Book concierge requests (e.g. booking taxis and couriers) in accordance with client instructions.
• Effectively manage the various service email inboxes in conjunction with colleagues. 
• Receive, sort and log by hand delivery mail/packages and couriers notifying the post room and appropriate staff of the delivery of items.   
• Monitor visitor access and maintain security awareness.
• Always be presented professionally, wearing the uniform provided. 
• Undertake all duties in a positive and professional manner.

What You Will Need to Succeed in This Role

• Educated to GCSE/O-level standard or equivalent including English and Maths grades A-C.
• Proven experience in a front-line customer service role preferably within a professional services or partnership environment.
• Experience of managing reception services in an organisation with boardroom facilities of 10 meeting rooms or more.
• Experience of handling complaints and dealing with challenging clients.
• Able to successfully form relationships with people from a wide range of personal and professional backgrounds.
• Resilient and able to work under pressure and adapt to a varied workload.
• Able to prioritise work due to constantly changing circumstances.  
• Good keyboard skills and IT Literate including Microsoft Office Word, Outlook and Excel.
• Able to use switchboard and room booking software.  
• Excellent attention to detail and accuracy. 
• Committed to the delivery of the highest levels of customer service. 
• Able to work successfully as part of a team.  

Receptionist | Gibraltar | Email Management | Switchboard | Meeting Room Bookings | Microsoft Office