Store Manager

Store Manager – Hospitality – Gibraltar 

An exciting opportunity for a career focussed and motivated Store Manager to lead a high-performing retail team, delivering outstanding customer service and operational excellence. This Store Manager role combines team leadership, business acumen, and a passion for creating memorable customer experiences in a fast-paced, iconic hospitality environment. 4 months’ extensive training will be provided at the Seville HQ with all expenses covered. 

What’s on Offer to You? 

• A leadership role within a respected hospitality and retail business 

• A supportive environment that values people, purpose, and growth 

• Full accountability for store performance, operations, and customer satisfaction 

• 4 months training in Seville, providing coaching, and development to perform the role to its optimum 

• Competitive salary and flexible scheduling options 

What You Will Be Doing: 

Leadership & People Management 

• Lead, coach, and motivate a team to achieve operational and customer service goals 

• Create a collaborative environment that encourages accountability and ongoing development 

• Recruit, onboard, and retain skilled team members 

• Conduct regular performance reviews and deliver constructive feedback 

• Promote a culture of inclusion, respect, and team celebration 

Customer & Team Experience 

• Ensure a warm, welcoming, and engaging customer experience 

• Resolve customer issues with professionalism and care 

• Support staff with day-to-day coaching to build confidence and consistency 

• Champion service excellence and drive a customer-first culture 

Business & Operations 

• Deliver strong business results through effective operational execution 

• Oversee inventory management, scheduling, merchandising, and store presentation 

• Track key performance indicators (KPIs) and adapt strategies to meet business needs 

• Ensure full compliance with health, safety, labour, and cash handling procedures 

• Maintain efficient store routines, including opening and closing tasks 

Community & Brand Engagement 

• Understand and respond to the needs of the local community 

• Demonstrate and promote company values through everyday leadership 

• Encourage team participation in local events and initiatives 

What You Will Need to Succeed in This Role 

• 3+ years of experience in a leadership role in retail, food service, or hospitality 

• Proven track record of developing and leading successful teams 

• Strong financial and operational acumen with a goal-oriented approach 

• Excellent communication and interpersonal skills 

• Ability to balance priorities in a fast-moving environment 

• Flexibility to work various shifts, including weekends and holidays 

• High standards of personal integrity, professionalism, and accountability 

Store Manager | Retail Leadership | Hospitality | Gibraltar | Team Development | Customer Experience | Operations Management | Food & Beverage | Coffee Culture