Telecoms Manager Converged Services | Telecoms | Gibraltar

Manager Telephony and Converged Services required for an exciting Telecoms company based in Gibraltar to lead a multidiscipline team ensuring that resources are used effectively and efficiently in the delivery of end-to-end services.

What’s on offer to you?

• Excellent salary and bonus
• Career-changing opportunity with an International Organisation
• Relocation to Gibraltar

What You Will Be Doing

• To drive a strong people agenda, including employee engagement, talent development, succession planning, performance leadership and change management.
• To align people resources to company objectives, and delivery of outstanding services.
• Be accountable for network security and risk management.
• To drive robust operational management in all activities relating to services, systems, and technology.
• Assure and be answerable for the technical performance of all the services within the domain:
• Be accountable for service and platform availability.
• Be accountable for technical performance metrics, service key performance indicators, and actions required to improve the same.
• Provide technical guidance and thought leadership for all the services within the domain:
• To critically assess solutions and technical implementations from the perspective of whether it will bring commercial benefit to the organisation
• Own end-to-end fault resolution and escalations within the domain:
• Be accountable for the timely resolution of customer-initiated complaints and defects ensuring that no contractual obligations and/or internal measures are breached.
• To own the escalation process and the management of escalations in relation to technology, infrastructure, systems and services within the domain.
• Manage and be accountable for the end-to-end fulfilment of customer-related services that fall within the domain, with a view to ensuring effective and efficient deployment within contractual parameters.
• Drive vendor and partner relations with a particular focus on delivering value for money.
• Be accountable for the delivery of projects, within the domain, against agreed metrics.
• Manage the delivery of complex, domain originated, projects.
• Be accountable for expenditure control across the domain.
• Managers are expected to be available on a 24/7 basis.

What You Will Need to Succeed In This Role

• Experience of fixed, mobile and converged services including, but NOT limited to:
• Circuit-switched (CS) mobile core, associated auxiliary systems, and all services underpinned by the same.
• Packet switched (PS) mobile core, associated auxiliary systems, and all services underpinned by the same.
• IP Multimedia Subsystem (IMS) core, application servers, associated auxiliary systems, and all services underpinned by the same, including, but NOT limited to, PSTN-Emulation, VoLTE and Hosted PBX.
• Mobile radio access network (RAN), including, but NOT limited to, 2G, 3G, 4G and 5G.
• International and local connectivity, including signalling, carrier circuits, IPX, GRX,
• Terminals and access devices.
• Wholesale access, including national roaming.

Keywords: Manager Telephony and Converged Services |Gibraltar |mobile | IP | RAN