VIP Account Manager – Native or Equivalent level French | iGaming | Malta OR Cyprus

A French speaking – VIP Account Manager is required for one of our clients to be based in either Malta or Cyprus. You will be fully accountable for the top value customer segments establishing a good and long-lasting relationship with them with the focus on increasing customer loyalty through exclusive Events and customized offers.

What’s on offer to you?

• Annual gross salary: EUR 25,500
• Annual Performance Bonus
• Increase in salary after probation period
• Breakfast items daily
• Food Allowance
• Group Medical Plan
• Personal Development allowance
• Referral Bonus Scheme
• Relocation allowance to Cyprus or Malta
• Free Transportation
• 26 days annual leave

What You Will Be Doing

• Building strong relationships with valuable customers and provide superb service tailored to them.
• As part of your proactive daily routine, you will be carrying out daily review, overall monitoring as well as individual VIP performance and ensuring that bonuses, physical gifts, and hospitality rewards are offered in accordance with business requirements.
• Handling customers’ day to day queries and complaints, via phone, chat, and emails, including out of hours, when necessary, to provide the VIP with personal and ‘competition beating’ service.
• Ensuring that promotions are consistent, timely, attractive, cost-effective, and relevant and aligned with other areas of the business.
• Finding the cause as well as the appropriate course of action in order to reactivate churned accounts
• Working towards the VIP team targets

What You Will Need to Succeed In This Role

• 6 months previous hands-on experience in Customer Service and/or Account Management in the online sector
• Native level French and fluent English both oral and written is a must
• Good knowledge of Microsoft Excel
• Very personable, sociable and enjoy talking to people from all walks of life
• Great organisation, relationship building, planning and prioritisation skills, with strong attention to detail
• Analytical mind and ability to manage promotional risk
• Self-starter with a positive, can-do attitude and good problem-solving skills
• Commitment to provide world-class service to valuable customers
• Available to work shifts & weekends
• Able to travel abroad whenever is needed to host event and to meet VIP customers

Keywords: VIP Account Manager – Native French | iGaming | finance | excellent salary | recruitment |